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Refund Policy

At dooptec, we are committed to providing high-quality services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be granted. Please review this policy carefully.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

The service or product provided does not meet the agreed specifications or expectations.
Technical issues on our end prevent the delivery of the service.
You have canceled your service or subscription within the eligible time frame.

Refunds will not be issued for:

Change of mind after the service has been rendered.
Non-usage of the service or product.
Issues caused by third-party platforms or services outside of our control.

2. Time Frame for Refund Requests

All refund requests must be submitted within 3 Days of the purchase date or the delivery of the service. Requests made after this period may not be eligible for a refund.

3. How to Request a Refund

To request a refund, please follow these steps:

Contact our support team at kapil.5kashya5179@gmail.com or call us at +91-7669500013
Provide your order details, including the receipt or transaction ID.
Clearly explain the reason for your refund request.

Our team will review your request and respond within 10 Business day.

4. Refund Method

The Amount will be credited within 7 business days to your original payment method.

5. Partial Refunds

In some cases, partial refunds may be granted. This may occur when:

A portion of the service has already been delivered.
Certain costs, such as administrative fees, are non-refundable.

6. Cancellation Policy

If you need to cancel a subscription or service:

Cancellations made within 10 Days of purchase may be eligible for a full refund.
For subscriptions, cancellations will take effect at the end of the current billing cycle, and no refunds will be issued for unused portions.

7. Exclusions

This refund policy does not apply to:

Customized services or products specifically tailored to your requirements.
Non-refundable promotional offers or discounted services.

8. Disputes and Resolution

If you disagree with our refund decision, you may escalate the matter by contacting our management team at management@dooptec.com. We are committed to resolving disputes in a fair and transparent manner.

9. Changes to This Refund Policy

dooptec reserves the right to update this Refund Policy at any time. Changes will be posted on this page, and the "Effective Date" will be updated accordingly.